From opening an account to payments, bonuses, and betting rules — whatever you need help with, you'll find it here. In plain, simple Bengali.
Select a topic below for detailed information
Registration, login, password change, KYC verification & profile updates.
12 topicsBKash, Nagad, and Rocket deposits & withdrawals, payment issues, and processing times.
15 topicsWelcome bonus, cashback, free bets, rollover requirements, and expiry details.
9 topicsUnderstanding odds, live betting, casino games, sports bets, and results.
11 topicsAndroid APK download, iOS PWA, installation issues & app update guide.
8 topicsForgot password, setting up 2FA, account lock & reporting suspicious login activity.
7 TopicsDeposit limits, self-exclusion, cooling-off periods & healthy gaming habits.
6 TopicsLive chat, email support, support hours & emergency assistance guide.
4 topics
Using any online platform occasionally comes with minor hiccups — your balance not updating after a deposit, a forgotten password, or a bonus that hasn't been credited. It's easy to feel frustrated in those moments. The brojet Help Center exists to support you when that happens.
Our support team is available 24/7, every day of the week. Even at 3 AM, if you run into a withdrawal issue, someone will be on live chat ready to help. The entire team speaks Bengali, so feel free to explain your problem in Bengali — they'll understand and respond in Bengali.
💡 Tips for Faster Resolution: Before contacting support, have your registered mobile number and transaction ID (if available) ready. This speeds up verification and helps resolve your issue faster.
New users tend to have the most questions about accounts. Signing up on brojet is straightforward — just register with your mobile number and your account will be active within minutes. In some cases, the OTP may take a little longer to arrive, especially during late-night hours when network traffic is high. If that happens, wait two minutes and request a resend.
If you've forgotten your password, click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under five minutes. If your mobile number has changed, contact support directly and they'll verify your identity and assist you.
KYC verification is part of Brojet's security framework. You'll typically just need to upload a photo of your national ID or passport. Verification usually takes up to 24 hours and only needs to be completed once.
If your balance doesn't update after a deposit, wait 5–10 minutes first — there's occasionally a slight delay on bKash or Nagad's end. If it still hasn't appeared, contact support and provide your transaction ID. Most issues are resolved within 30 minutes.
One important thing to note about withdrawals — the name on your brojet account must match the name on your bKash/Nagad account. If they don't match, the withdrawal will be blocked. In that case, contact support and they'll manually verify and resolve it.
Complete your brojet registration in just a few minutes.
Easily add funds to your brojet account from bKash.
How quickly does Brojet Support resolve issues?
The fastest channel for general questions and guidance. Average response time is under 2 minutes.
After submitting your transaction ID, your balance is typically corrected within 30 minutes.
Approved withdrawals during business hours reach your bKash/Nagad within 15–30 minutes.
Verification is completed within 24 hours of document upload.
For complex issues, send us a detailed email and you'll receive a reply within 4–6 hours.
Deposit & withdrawal limits and processing times
Many users have questions about Brojet's bonus system. To claim the welcome bonus, make sure the bonus option is activated at the time of your first deposit. Bonus funds cannot be withdrawn directly — they must be wagered a specified number of times before becoming withdrawable. This requirement is known as a "rollover".
For example, say you deposit ৳1,000 and receive a 100% bonus of ৳1,000 — giving you ৳2,000 in total. To withdraw that ৳1,000 bonus, you need to wager it 5 times (i.e., ৳5,000). For full rollover details, contact support or check the bonus page.
Cashback bonuses are typically credited to your account automatically every Monday. If your cashback hasn't arrived by Monday afternoon, contact support and they'll check it manually for you.
A common question from new users is: what are odds? Simply put, odds are a numerical representation of the probability of winning. Brojet uses decimal odds. For example, if Bangladesh's odds in a match are 2.50, a ৳100 bet would return ৳250 if you win (including your original ৳100 stake).
In live betting, odds change every few seconds. If you place a bet and see a "Bet not confirmed" message, it means the odds shifted before your bet went through. Simply place the bet again at the new odds — this is completely normal in live betting.
If you dispute a bet outcome, contact support within 24 hours. The Brojet team will review the relevant match data and work toward a resolution. Most disputes of this nature are settled within 48 hours.
We're always here whenever you need us
For the fastest help, use live chat — average response time is 2 minutes. Feel free to write in Bengali, no problem at all.
⏱ 24/7 ActiveFor complex matters or if you need to send documents, email us at support@brojet.app — we'll get back to you within 4–6 hours.
📩 support@brojet.appThe FAQ page already has answers to the most common questions — you may find your solution there without needing to contact support.
📖 Quick FixTop questions at the Help Center